Frequently Asked Question

What do you check to verify my identity?

  • We check your first, middle & last name and suffix entered by you in Zipinmail with the document you uploaded.
  • Please make sure to enter your first, middle and last name, and suffix in Zipinmail exactly as shown in the document you are uploading.
  • If the first, middle, last name or suffix does not match with the document uploaded, our Customer Service will send it back to you. If you receive a notification from our Customer Service, please correct your first, middle or last name entered in Zipinmail or upload another document that matches your first, middle & last name.
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